FAQ

General Questions

What is included in the fees?

Our daily/monthly fees include all major items for your peace of mind, such as your 24-hour care package, accommodation, housekeeping, laundry, catering, monthly medical review and assessment and security services amongst others.

Can residents bring their own belongings?

Of course, we encourage residents to bring photos, their most loved possessions and even small items of furniture with them. We think this helps residents feel comfortable and happy in their new home. Ensuring the safety of residents is paramount so the home manager will be pleased to agree and document any items they may choose to bring.

How much does it cost?

Everyone’s needs are different which means that every resident needs a care plan that is tailored to them. Our monthly fees are calculated following a comprehensive pre-admission assessment. Fees will also vary by resident and by the room that you choose.

If you’d like some more information on the daily/monthly fees, please contact us on +6014-200 9099.

What activities do you offer?

At Zara Aisyah Care Centre (ZACC MYTOWN), there is always something interesting to do. Each of our care homes has a dedicated coordinator that organises fun and stimulating activities for all our residents to get involved in if they wish to. These activities include rehabilitations, art therapy sessions, exercise classes, music sessions and tea parties.

We are also delighted to be working with the Physiotherapist, Volunteer and Medical Expert in our group to enhance the mental, physical and emotional wellbeing of our residents. We have seen a huge positive impact on our residents and staff team.

When can I visit my loved one?

At Zara Aisyah Care Centre (ZACC MYTOWN), we encourage you to visit your loved one as often as you can, so we don’t restrict visiting times to specific hours. Visitors should, however, be aware that there are some periods of the day, such as meal and cleaning times, that are busier than others. If you need more information about when the best time is to visit your loved one, please call the home.

For our latest updates on visiting during Covid, please call our Resident Manager at +6012-340 8099.

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